Client portal help

A simple guide to working inside your client portal.

Use this page to learn where to submit requests, upload files, complete tasks, schedule meetings, view billing, and review advertising results during your project.

What to check first
Dashboard, To-Do, Requests, Files, Meetings
Help topics

Find the right place to take action.

Start here

Use Client HQ as your daily starting point.

The dashboard shows the active project, anything waiting on you, recent activity, and quick links into requests, reviews, files, analytics, advertising, and meetings.

Open this portal area

Check the Your To-Do card first

Items that need your input appear in Your To-Do. Examples include providing website copy, granting domain access, reviewing a page, or finishing discovery questions.

Use the left navigation to move by task type

Requests are for updates and new work. Files are for uploads. Tasks is the deeper task and review workspace. Meetings is where you book time. Advertising shows campaign performance and leads when available.

Client portal dashboard showing project status, to-do items, and recent activity.
Dashboard overview from the test account.
Quick reference

What should I use?

When in doubt, start with the closest match below. The team can always move or reorganize the item after it is submitted.

Still not sure where to put something?

Send a message or create a request with the context you have. It is better to send the information once than to wait because you are unsure where it belongs.